GENERAL INFORMATION

1. What time are check-in and check-out?
Check-in is available from 3:00 PM, while check-out is due by 12:00 PM.

2. What are the reception hours?
Reception is available 24/7.

3. What languages are spoken at the reception?
Our staff speaks Italian and English; additional languages may be available upon request.

4. Where is the property and how can we reach it?
The property is located in Capo Vaticano, in the municipality of Ricadi, on the Coast of the Gods, and is easily reachable by car or with dedicated transfers.

5. Is parking available at the property?
Yes, private parking is available for guests.

6. Is the property equipped with an elevator?
Yes, the property is equipped with an elevator.

7. What accessibility features does the property have?
Rooms and common areas are accessible; we recommend mentioning specific needs at the time of booking.

8. Is Wi-Fi available at the property?
Yes, free Wi-Fi is available throughout the property.

9. Are pets welcome?
Yes, pets weighing up to 5 kg are welcome upon request and prior confirmation.

10. Do you offer a luggage storage service?
Yes, a luggage storage service is available.

11. What amenities are included in the rooms?
The rooms feature air conditioning, TV, Wi-Fi, minibar, and a private bathroom with a courtesy set.

12. Is a city tax required?
Yes, a city tax is required according to municipal regulations.

13. What credit cards do you accept?
We accept the major credit cards.

CHECK-IN / CHECK-OUT

1. How does check-in work at the property?
Check-in takes place at the reception upon presentation of an ID document.

2. Is early check-in possible?
Yes, upon request and subject to availability.

3. Is late check-out possible?
Yes, upon request and with a possible surcharge.

4. What are the reception hours?
Reception is open 24/7.

PROPERTY & SERVICES

1. Is a transfer service available to/from the property?
Yes, transfer services are available upon request.

2. Is there a charging station for electric cars?
Yes, there is a charging station available.

3. Are children allowed at the property?
Yes, the property is suitable for families.

4. Does the property have a private beach?
The property is beachfront and features direct access to the beach.

5. Do you provide beach towels?
Yes, beach towels are provided.

ROOMS

1. Are baby cribs and cots available?
Yes, they are available upon request.

2. Are there accessible rooms?
Yes, accessible rooms are available.

BREAKFAST

1. Is breakfast included?
Yes, breakfast is included in the stay.

2. What time is breakfast served?
Breakfast is served in the morning from 7:30 AM to 10:30 AM.

3. Where is breakfast served?
In the breakfast room or restaurant area.

4. What kind of breakfast is served?
Sweet and savory buffet breakfast.

5. Are gluten-free, vegetarian, or vegan options available?
Yes, upon request.

RESTAURANTS & BAR

1. Is there a restaurant at the property?
Yes, there are three on-site restaurants.

2. Are gluten-free, vegetarian, or vegan options available?
Yes, upon request.

3. Is there a bar at the property?
Yes, there are two bars available.

SPA, POOL & GYM

1. Is there a SPA/wellness center at the property?
Yes, with wellness paths and treatments.

2. What are the SPA/wellness center hours?
The SPA is open from 10:00 AM to 8:00 PM.

3. Do you provide a SPA kit?
Yes, the kit is included for SPA guests.

4. Is there a pool at the property?
Yes, there are indoor and outdoor pools.

5. What are the pool hours?
Opening hours are displayed at the property.

6. Do you provide pool towels?
Yes.

7. Is there a gym at the property?
Yes.

8. What are the gym hours?
The gym is open daily from 7:00 AM to 11:00 PM.

ACTIVITIES, EXPERIENCES & EVENTS

1. Is a concierge service available?
Yes.

2. Do you arrange tours and excursions in the surrounding area?
Yes, through the reception.

3. Is it possible to arrange weddings or private events?
Yes, upon request.

PAYMENTS & CANCELLATIONS

1. What are the cancellation terms?
Terms may vary depending on the booked rate.